Easy Returns Policy

At instor.shop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help with an easy and smooth return process.

Return Eligibility

You can request a return within 7 days of receiving your order.

To be eligible for a return:

Product must be unused and in original condition

Product should be in original packaging

Proof of purchase/order number is required

Damaged or missing items must be reported within 24 hours of delivery

Non-Returnable Items

The following items cannot be returned:

Used products

Items damaged by customer misuse

Clearance or final sale items

Personal care items (if opened)

Return Process

Contact our support team through email or WhatsApp with your order number.

Share clear pictures/videos if the item is damaged or incorrect.

Our team will review your request within 1-2 business days.

Once approved, return instructions will be provided.

Refund Policy

Refunds are processed after the returned item is received and inspected.

Approved refunds may take 5-10 business days to appear in your account depending on your payment provider.

Shipping charges are non-refundable unless the mistake was from our side.

Exchange Policy

We only replace items if:

The wrong item was delivered

The item arrived damaged or defective

Cancellation Policy

Orders can only be cancelled before dispatch. Once shipped, the order will fall under the return policy.

Contact Us

For return or refund assistance, contact us:

Store: Instor.shop
Email: irum9959@gmail.com

WhatsApp: 923319959381

Thank you for shopping with instor.shop. We appreciate your trust and support.